Terms of Service

Effective 10 September 2026.

1. Acceptance

By accessing or using IndoHalal.id you confirm that you have read, understood, and agreed to these terms. If you do not agree, please do not use the service.

2. Provider

The service is operated by PT Indo Smart Media, Pesona Prima Pataruman 2 Blok A1 No. 6, Pataruman, Cihampelas, West Bandung Regency, West Java, Indonesia.

3. Nature of the service

IndoHalal.id provides education, guidance, training, and consultation in halal product assurance.

IndoHalal.id is not a halal certificate issuer. Halal certificates are issued solely by the Halal Product Assurance Agency (BPJPH). Halal determination rests with the Fatwa Commission of the Indonesian Ulema Council (regular route) or the Halal Product Fatwa Committee (self-declaration route). Product inspection is the mandate of accredited Halal Inspection Bodies (LPH).

4. No guaranteed outcome

We do not guarantee that a halal certificate will be issued. That decision rests entirely with BPJPH and the fatwa bodies. What we supply is the preparation of systems, documents, and guidance in line with the applicable rules.

5. User accounts

1. You must supply accurate, current information.
2. You are responsible for keeping your password confidential.
3. We may suspend accounts showing signs of abuse, fraud, or illegality.

6. Your obligations

• Provide product and ingredient information honestly and completely.
• Do not upload unlawful, misleading, or infringing content.
• Do not abuse, hack, or disrupt the system.
• Do not represent yourself as IndoHalal.id, BPJPH, MUI, or an LPH without authority.

7. Fees and payment

1. Service prices are shown before you order.
2. Official BPJPH and LPH fees are billed separately and are not our revenue.
3. Payments are processed through the WinPay gateway.
4. Invoices unpaid by the deadline expire automatically.

8. Cancellation and refunds

The full rules for when and how a payment can be refunded are set out in our Refund Policy, which forms an integral part of these Terms of Service.

9. Intellectual property

All material, document templates, and content on this platform belong to PT Indo Smart Media, except regulation texts, which are public documents. Training material is for participants' internal use and may not be resold.

10. Confidentiality

We keep your technical and commercial information confidential as set out in the Privacy Policy.

11. Limitation of liability

To the extent permitted by law, our liability for claims arising from the service is limited to the fees you paid for the relevant work. We are not liable for indirect loss, lost profit, or penalties arising from inaccurate information you supplied.

12. Third-party content

Regulation summaries are written by our editorial team for ease of understanding. The original text published by the competent authority remains authoritative.

13. Changes to the terms

We may update these terms. Material changes are notified by email or in-service notice.

14. Governing law

These terms are governed by the law of the Republic of Indonesia. Disputes are settled amicably; failing that, before the Bandung District Court.

15. Contact

info@indohalal.id