Refund Policy
When and how your payment can be returned.
We want you to feel safe booking a service or subscribing on IndoHalal.id. Here is the refund rule for each kind of service — the same numbers drive our system's automatic refund approval, so this page always matches what actually applies.
Paid consultation
Full refund if the consultant has not replied yet and you request within 24 hours of payment. If our own response target is missed, a full refund applies at any time, no deadline — that is our failure, not a change of mind.
Training class
Full refund when cancelled 3 days or more before the class starts. 50% refund when cancelled 1–3 days before. Less than that, no refund — unless we cancel or reschedule the class, which is always refunded in full.
Certification, guidance, and audit packages (one-time)
Full refund within 72 hours of payment, as long as no field work has started (an auditor visit, data collection, etc.). Once work has started, refund requests are reviewed case by case by our team.
SJPH subscription
Your first payment is covered by a 7-day money-back guarantee — request a full, no-questions refund within the first 7 days, and the subscription ends immediately. After that, a period already paid for and running is not refunded; you can still cancel so it does not renew, and access continues until the current period actually ends.
What refunds do not cover
Official BPJPH and LPH fees we have already paid on your behalf are final once remitted to those bodies, and a certificate or document already issued cannot be 'un-issued'. The payment gateway fee (WinPay) for collecting your payment is also never returned by the gateway, refund or not — that fee is never charged to you, but it stays a cost to us.
How to request one
Open your order in My Orders, select the order in question, and click "Request refund". Requests that meet the rules above are processed automatically; anything else is reviewed by our team.
Ajukan refund dari halaman pesanan Anda, atau hubungi kami bila pesanan dibuat oleh admin.